Answers
Everything about BrollCollective,
in plain English.
Grouped by who’s asking: subscribers looking to download, creators looking to earn, and the rights / billing questions both share.
Showing 51 of 51 answers
The basics
What BrollCollective is, who it's for, and how the marketplace actually works.
What is BrollCollective?
A marketplace for hyper-local B-roll. Creators shoot short clips of real places on their phones (streets, storefronts, skylines, golden-hour patios) and get paid every time a subscriber downloads that footage for commercial use.
Unlike generic stock libraries, every clip is tagged to an exact city and block, so when a real-estate agent searches for “Capitol Hill, Seattle” they get Capitol Hill, not a Denver suburb captioned “modern neighborhood.”
Who is BrollCollective for?
Three audiences:
- Real-estate agents who need local footage for listing videos, Reels, and neighborhood guides.
- Restaurant owners & local businesses who want genuine neighborhood ambiance in their ads.
- Filmmakers, editors, agencies who need hard-to-source B-roll of specific U.S. cities without a flight.
Creators (anyone with a phone and a good eye) use it to earn recurring income on footage they’d shoot anyway.
How many clips are in the library?
Growing daily. The stats on the homepage are live numbers; each week a mix of new prompts, seasonal shoots, and subscriber requests seeds the queue. If your city’s coverage is thin, post a request from /community. Local creators see those and fill them within days.
How is this different from Storyblocks, Artgrid, Pond5?
Three things are different:
- Hyper-local tagging. Every clip is GPS-pinned to a block, not a generic “urban” category.
- Creators get paid up front. $0.50 per download, paid immediately, on every download. Roughly 2x what major stock libraries pay on subscription downloads.
- Community-sourced. When you need a specific city, you can request it, and it usually shows up.
For subscribers (downloaders)
You pay the subscription. You download clips. Here's exactly what you can do with them.
Can I use downloads in paid ads, client work, or resell?
Yes. Every download includes a perpetual, royalty-free, worldwide commercial license. Use it in paid ads on any platform, in client deliverables you bill for, in listing videos, sizzle reels, and course content.
You cannot resell or redistribute the raw clip as a standalone asset (e.g. reposting it to another stock site), and you can’t use it in anything defamatory or illegal. Full terms: /terms-of-service.
What happens to my downloads if I cancel?
You keep every file you’ve downloaded, forever, under the license that applied at the time of download. Canceling stops future downloads but never retroactively pulls your rights to past ones.
How many clips can I download per month?
Depends on your plan:
- Basic ($19/mo): 10 downloads / month. Effective cost ~$1.90 per download, way under what Shutterstock or iStock charge per clip. Best for solo agents and creators starting out.
- Pro ($49/mo): 25 downloads / month. Effective cost ~$1.96 per download. The default for working agents posting weekly content.
- Agency ($99/mo): 50 downloads / month + 5 team seats. Effective cost ~$1.98 per download across the team. For brokerages and multi-location operators.
- Unused downloads do not roll over. See our Terms.
See current plan details at /pricing. The download counter resets the first of each month; unused downloads do not carry over.
What formats and resolutions do I get?
Every clip is available in 1080p, 720p, and a 9:16 vertical crop optimized for Reels / TikTok / Shorts. All deliver as H.264 MP4s. Drops straight into Premiere, Final Cut, CapCut, and every social uploader without transcoding. 4K renditions roll out May 10 as part of our adaptive-streaming upgrade.
Do I have to credit the creator?
Never required. This is a royalty-free license, not a Creative Commons attribution one. That said, creators love a tag (@brollcollective or the @handle on the clip) and it costs you nothing. It also helps other creators in your market get discovered.
What if the subscription isn't right for me?
Every plan has a 7-day money-back guarantee. Reply to the welcome email (or email hello@brollcollective.com) within 7 days and we refund the full charge, no questions. Accidental double-charges are refunded immediately, any time.
What if a creator takes a clip down after I've downloaded it?
Your license survives. Once you’ve downloaded a clip, your rights to use it in your work are permanent, even if the creator later removes it from the library. The only exception is a rights-based takedown (e.g. a valid DMCA claim or model-release revocation), which we’ll notify you about directly.
Can I request footage of a specific place or scene?
Yes. Post a footage request at /community. Local creators in that city see the request in their dashboard and usually fill it within 3–7 days. No extra charge for subscribers; creators earn the same per-download share.
Does the clip come with audio?
Clips are visuals-only. You can layer your own music or sound design.
Can I edit, crop, or color-grade before using?
Of course. Crop, trim, color-grade, speed-ramp, composite: the license covers derivative works. The only thing you can’t do is redistribute the raw or lightly-edited clip as your own stock asset. Use it in your work, not as someone else’s inventory.
Can I use the footage in monetized YouTube / TikTok / Reels?
Yes. Monetized social is exactly the use case. Run it through your content through YouTube’s Content ID check if you want to be extra sure, but BrollCollective footage is cleared for commercial use on every major platform, including ad-supported video.
Do you have clips with people doing things, or just ambiance?
Both. Use the Audience filter to narrow: Real Estate skews environmental (streets, skylines, interiors); Restaurant has more people (diners, staff, walking past storefronts); Creator is mixed. Every clip with a recognizable person already has a signed model release on file.
Is there an integration with Premiere, Final Cut, or CapCut?
No plugin needed. Every download is a standard H.264 MP4 that drops directly into Premiere, Final Cut, DaVinci Resolve, CapCut, and every mobile editor. A native Premiere plugin is on the roadmap; in the meantime download → drag → done.
For creators (uploaders)
What you earn, when you get paid, and what we do (and don't do) with your footage.
How much do I earn per download?
$0.50 per download, paid the moment a buyer downloads. Same rate on every plan, every clip, every download. No tier multipliers in the math, no monthly accounting, no waiting until the cycle closes.
Roughly 2x what major stock platforms pay creators on subscription downloads. At full subscription utilization, that works out to around 26% of plan revenue going to creators.
The rate is locked through October 27, 2027 per the rate stability commitment in the contributor agreement. Live earnings breakdown at /earnings.
When do I get paid?
Monthly, on the 5th, for any balance over $50. Below $50, the balance rolls to the next month. Payouts go via Stripe Connect directly to your bank account, usually same-day for U.S. accounts, 1–2 business days international.
How do I connect Stripe for payouts?
From /earnings, click Connect bank account. Stripe handles identity verification and bank linkage. Takes 90 seconds for U.S. creators.
You can upload and earn before you connect; funds accrue in your balance. You just can’t withdraw until the Stripe connection is verified.
Does BrollCollective own my clips?
No. You retain copyright in every clip you upload. You grant BrollCollective a non-exclusive license to host, preview, and distribute the file to paying subscribers under the marketplace license. You can upload the same clip elsewhere (it’s non-exclusive), and you can remove it from BrollCollective any time. Full terms: /contributor-agreement.
Can I take a clip down later?
Yes, any time. Past downloads keep their license, but no new downloads happen after you remove it. Head to your clip’s detail page and click Remove from library.
What should I shoot?
Start from /prompts. 100 briefs, each with the audience, time-of-day, and framing cues. The upload wizard ranks them live against your location and time. You can also free-shoot anything you think a subscriber in your city would want.
When do I need a model release?
Any time a person is recognizable: close-up, a few seconds of focus on someone’s face, a distinctive tattoo. If they blend into a crowd or are shot from the back, you’re fine.
The upload wizard flags prompts that typically require a release so you know before you shoot. Our standard release form: /model-release.
What if I accidentally captured copyrighted music?
Audio is stripped from every upload on ingest (the marketplace is visuals-only), so a stray café playlist or street busker in the background is harmless. Subscribers bring their own audio. You don’t have to filter your shoot locations to avoid ambient music.
How long until my uploaded clip is live?
Most clips are live within a few hours of upload, after transcoding into 1080p and 9:16 renditions and human review. Clips flagged for extra spot-check (new creators, drone footage, anything with a recognizable person) usually clear the same day, always within 24 hours.
Who reviews my clip / is there a quality process?
Every upload runs through a structured wizard: audience, prompt, location, subject tags, vibe tags. Required fields keep metadata consistent across the library. After upload, every clip passes through human review before publication. We check for quality, rights compliance (including model releases for any recognizable person), and taxonomy accuracy.
What does the quality score on each clip actually mean?
The number you see on each clip (for example, Quality 74 or Quality 92) is a 0 to 100 score assigned during human review. Reviewers judge composition, lighting, focus, stability, and exposure, then assign a single honest score. Honest scoring, not a star-rating gimmick.
Here is the scale the way subscribers should read it:
- 90 to 100: exceptional. Cinematic frame and lighting. Drop-in ready for high-end use.
- 80 to 89: strong. Sharp, well composed, well lit. The default “yes, use this” tier.
- 70 to 79: solid. Usable footage with minor tradeoffs. Great as cutaways or where authenticity beats polish.
- Below 70: functional. May have noticeable issues. Best for B-roll cutaways where the moment matters more than the polish.
Click the score badge on any clip’s detail page for the same explainer in context. Score is informational, never a gate: every published clip on the platform is licensed for commercial use regardless of score.
Can I upload drone footage?
Yes, with one requirement: you must be FAA Part 107 licensed (or the equivalent in your country). Include your certificate number in the clip description; we may reach out for proof on spot-checks, and an upload flow for storing the certificate once against your profile is on the near-term roadmap.
Drone footage is a premium category. Agencies and filmmakers actively seek aerial B-roll of specific markets, and licensed creators typically see higher download velocity on drone clips.
Do I earn more if I upload here exclusively?
Not today. Every creator earns the same $0.50 per download regardless of where else your footage lives. We’re exploring a select-creator program with a richer per-download rate for exclusive uploads; it’ll be opt-in when it exists. Until then, keep uploading elsewhere if you want. Non-exclusive by design.
Can I delete my account?
Yes. From your Account Settings, click “Request deletion.” We send a verification email to confirm it is really you. Click the link in that email, type DELETE in the confirmation dialog, and confirm. The whole flow takes about 2 minutes.
The verification step exists because account deletion is permanent. Your uploaded clips are removed from the catalog, your profile is deleted, and your account cannot be recovered. We confirm in writing once deletion is complete.
If you have pending creator earnings, they are paid out to your connected Stripe account as part of the deletion, even if the balance is below the usual $50 payout threshold. Nothing is forfeited when you delete your own account.
For questions or to request deletion through support instead of self-serve, email privacy@brollcollective.com.
What tax forms will I receive?
U.S. creators who earn $600+ in a calendar year receive a 1099-NEC from Stripe by January 31 of the following year. Non-U.S. creators receive equivalent local-country forms where Stripe supports them. You’re responsible for declaring this as self-employment income. Consult a tax pro if you’re unsure.
Rights, releases & licensing
The legal substrate of the marketplace. Short version: we take this seriously so you don't have to.
Are model releases on file for every clip?
For every clip where a person is recognizable, yes. Clips with no recognizable people don’t require a release. Clips where a release is required but missing never reach the library. The upload wizard blocks publication until the creator confirms one is on file.
What about shooting on private property?
Creators are responsible for having permission to shoot where they shoot. The contributor agreement requires it. If you ever spot a clip filmed somewhere the creator clearly lacked access, email legal@brollcollective.com and we’ll investigate.
How do I report a copyright or rights issue?
Email legal@brollcollective.com with the clip URL and a description of the issue. We honor valid DMCA takedown notices within 24 hours and notify any subscribers who downloaded the file.
Do you use clips to train AI models?
No. We don’t train AI models on your uploads. We don’t license your clips to third-party AI training services either. Your clips are used for what you uploaded them for: download by paying subscribers under a royalty-free commercial license. If our policy on AI training ever changes, we’ll notify you in advance with enough lead time for you to remove any clips you don’t want included.
Account & billing
Plans, cancellations, teams, and the edge cases around each.
Can I cancel anytime?
Yes. Cancel from Settings → Billing; your access continues through the end of the paid period. No contract, no cancellation fee.
How do partner discounts work?
If you’re a subscriber of Coffee & Contracts or Agent Toolkit, you received a unique partner code. Paste it into the “Apply Code” field on the pricing page to get 2 months free on any plan.
Can my team share one account?
Agency includes 5 seats, shared collections, and a success contact. Each seat signs in with their own email, no shared passwords. Need more than 5? Email us for a custom quote.
Can I switch plans mid-cycle?
Yes. Upgrades take effect immediately with a prorated charge; downgrades take effect at the next billing period. Downloads already used count against the new plan’s limit for the remainder of the cycle.
How do I download invoices or receipts for expenses?
Every past charge has a PDF invoice waiting in the Stripe portal. From Settings → Billing, click Manage billing (or Download invoices). Stripe opens in a new tab with the full invoice history. Click any row to download the PDF.
Each invoice includes the line items, tax, your billing address, and the BrollCollective entity details. Everything an accountant or expense system needs. If you’re on an Agency plan and want invoices emailed to a separate billing@ inbox, update the billing email in the Stripe portal too.
What happens if my payment fails?
We retry the charge twice over 7 days and email you before access is paused. Update your card in Settings → Billing any time. Once payment succeeds, access resumes immediately. No manual reinstatement needed.
Privacy & operations
How we handle your data, what we share, and how to know when something's wrong.
Who do you share my data with?
Minimum viable set, all for operational necessity:
- Stripe: for billing and creator payouts.
- Clerk: for authentication.
- Resend: for transactional email.
- Cloudflare R2: for video storage.
We don’t sell data, we don’t share with ad networks, and we don’t have a marketing-ops pixel tracker following you around the internet. Full detail: /privacy-policy.
How do I know if something's down?
Real-time at /status. It reports live health on schema, crons, Stripe sandbox, env config, credit-request queue, and usage-reporting. If we hit a real incident, the banner flips to Incident and the footer shows a red chip on every page until it clears.
How quickly do you reply to support?
Email support@brollcollective.com. We reply within one business day, usually same-day. For urgent billing or abuse reports, subject-line URGENT and we’ll bump it.
We read every email personally at hello@brollcollective.com. For DMCA or legal notices please use legal@brollcollective.com (it forwards to the same inbox).
Can I export or delete my data (GDPR / CCPA)?
Email hello@brollcollective.com with subject Data export or Data deletion from the address on your account. We handle requests within 30 days. Deletion removes your personal data; published clips and licenses persist per the contributor and subscriber agreements.
Troubleshooting
Common gotchas and the 30-second fixes.
My upload failed halfway through. What now?
Resume from the same Upload page. We resume partials for 24 hours. Most failures are network flakiness; switching Wi-Fi or waiting for a less-congested upload window usually fixes it. If a clip consistently fails, email support with the approximate time and file name.
My download won't play in my editor.
All clips ship as H.264 MP4, which every modern editor handles. If it won’t load, try the 720p rendition or the 9:16 variant (the 1080p master is sometimes too heavy on older machines). If nothing works, re-download once. Occasionally a transfer truncates.
I didn't receive a confirmation email.
Check the spam / promotions folder and whitelist @brollcollective.com. If it’s still missing after 15 minutes, email us from the address you signed up with and we’ll resend + look into why.
Stripe Connect won't finish verifying my account.
The most common cause is an address or DOB mismatch between what you entered and your bank records. Re-check those first. If it still hangs, Stripe sometimes asks for ID upload. Watch for emails from stripe.com. If truly stuck, email support and we’ll loop in Stripe on your behalf.